Challenges

• Get rid of the current old-school, manual process with lots of paper works
• Revolutionize fragmented, unfocused partner network of Daikin
• Build a focused, linked data system throughout the product's lifecycle
• Build a system that updates real-time specification, reports from all participants
• Create effective sale campaign and boost service sales
• Build Daikin's smart device management and connection system
• Link global Daikin's production, sales and after-sales distribution channels
• Create a consistent and unified management system for Daikin Global

Conclusion

Alongside their management team, we help breathe life to a super ecosystem which ensures operation need and also acts as an on-demand aggregator serving end-users.

• A successful digital transformation for whole ecosystem
• Attract 50,000 new customers in Vietnam
• 70,000 service orders
• Run the whole operation system smoothly with transparent procedures and workflow
• Build a complete, centrally-managed digital model for technician, technical partner through mobile app and web portal
• Build a complete, centrally-managed digital model for seller, dealer through mobile app and web portal
• Digitize, create process for data life cycle from factory, sale, service
• Build data transparency for KPI system so that managers can rely on it to evaluate employees' performances
• Build features to run marketing, business campaigns
• Build mobile apps, web apps directly connected with Daikin global
• Improve productivity, increase profits, and reduce human risks  
• Successfully build IOT system for Daikin

Web Portal

An interaction portal for Daikin's internal system, managing all users, parties on the same unified software platform, with transparency and data standardization:

• Administration
• Sale
• Warehouse
• Marketing
• Technical Station
• Technical Partners
• Call center

Mobile Applications

Application for Personal/ Business Customer:

• Request Daikin service for repair and maintenance via online application
• Use your location to find a technician who can quickly and reliably meet your requirements.
• You will see the identification image and the technical evaluation criteria of the technician
• Detailed information about test results and service receipt are provided and sent to your email.
• After using the service, you can rate and give feedback to Daikin to improve the service quality.

Application for Technician:

• Technicians can actively receive warranty, repair and maintenance service requests for DAIKIN services
• Easily track and check service requests on the application
• Display the location and route of the technician to the customer
• Support technician to diagnose the fault, the cause of damage based on the phenomenon of the machine
• Supplying equipment information, components details, technical drawings
• Preferential policies and training support from DAIKIN VIETNAM for technicians

Application for Administration

Application for Smarthome Devices

Application for Warehouse